Returns & Exchanges

At World Wine, we strive for excellence in every bottle, but if your selection arrives damaged or does not meet our quality standards, we offer a 30-day return policy for eligible items. Due to the nature of alcohol sales, returns are generally limited to corked, spoiled, or damaged merchandise in accordance with local regulations.

Return Process

• 1.
  Initiate Your Request

  Contact our sommelier support team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For damaged or spoiled goods, please include clear photographs of the bottle, the label, and the cork to help our quality control assessment.

• 3.
  Secure Packaging

  Once approved, carefully repack the bottle in its original specialized wine shipping container to ensure it is protected during transit.

• 4.
  Receive Refund or Replacement

  After our cellar team inspects the returned item, we will issue a full refund to your original payment method or ship a replacement bottle at no extra cost.